Key Facts

PDFClick to download the Key Facts PDF.

Key FactsAbout our insurance servicesTIG Logo

Version 4 – (firms advising on Non-Investment Insurance only)
about our
insurance services.

Totally Insured Group Ltd. 4a Abbey Walk, Church Street, Romsey, SO51 8JQ
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document.Use this information to decide if our services are right for you.
2. Whose products do we offer?

Tick

We offer products from a range of insurers for Term Assurance, Critical Illness Cover, Permanent Health Insurance, Private Medical Insurance, Accident Sickness and Unemployment Insurance, Premium Protection Insurance, Household, Personal General and Commercial General insurance contracts.
  We only offer products from a limited number of insurers
  We only offer products from a single insurer
3. Which service will we provide you with?
Tick We will advise and make a recommendation for you after we have assessed your needs for Term Assurance, Critical Illness Cover, Permanent Health Insurance,, Accident Sickness and Unemployment,
Tick You will not receive advice or a recommendation from us for Household, Personal General and Commercial General Insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you have to pay us for our services?
  A fee
Tick No fee for mid term adjustments or claims handling.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
Totally Insured Group Ltd, 4a Abbey Walk, Church Street, Romsey, SO51 8JQ is authorised and regulated by the Financial Services Authority. Totally Insured Group Ltd FSA Register number is 314003.Totally Insured Group Ltd permitted business is Advising on, arranging or bringing about transactions in Life Assurance and other forms of Non Investment insurance contracts.You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 020 7676 1000.Version 4 – (firms advising on Non-Investment Insurance only) 6. What to do if you have a complaint
If you wish to register a complaint, please contact us:In writing: Write to Totally Insured Group Ltd at the address above
By phone: Telephone 0870 2408891

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service does not consider complaints about home reversion schemes.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

Version – 4 (IDD) last updated 07/02/2007